http://www.kohlercustomerservice.com/wp Buyer Beware! Fri, 17 Jul 2009 17:53:58 +0000 http://backend.userland.com/rss092 en Originally sent October 24, 2006, this is my first letter to Dennis Christian, Field Service Manager for Kohler Residential Power division. - – – – – – - Dear Dennis, I own a Kohler 70 kw generator, model # 70RZ262. The generator was purchased seven years ago and installed and serviced by South ... http://www.kohlercustomerservice.com/wp/?p=3 I wrote to Herbert Kohler, Chairman, CEO and President of Kohler Co. regarding my generator, along with clippings directly from Kohler's website and literature that came with my specific model of generator. Click on the images below to read. [gallery link="file" order="DESC" columns="2"] http://www.kohlercustomerservice.com/wp/?p=32 To date, I have receieved only one response from Kohler on this matter. I have followed up with them repeatedly, and below the break is my most recent request to repair the damaged generator, as well as Eric Hansen of Kohler Power's response to my original inquiry. - – - – ... http://www.kohlercustomerservice.com/wp/?p=15 When I initially discovered the issues with my generator, I first contacted Jim Cady of Kraft Power, the company that supplied the generator to the house. Their position, as is mine, is that Kohler is responsible for replacing the deteriorated parts. Below the break is a summary of my correspondence ... http://www.kohlercustomerservice.com/wp/?p=9